H-E-B: No. 7 in customer survey, No. 1 in our hearts

Texans got another reason to love H-E-B this week after the grocery chain placed seventh in a national “Favorite Grocery Store” survey.

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The Texas-based chain earned its high marks after being ranked along with the other 14 grocers on the list by over 10,000 consumers. Those consumers rated their satisfaction on attributes like cashier courtesy, store cleanliness, item availability, checkout speed, specialty department services and ease of finding items.

H-E-B’s highest honor was in the “cashier courtesy” department, scoring a 62 percent favorability ranking. (Because of all of our Southern Hospitality, probably.) Trader Joe’s, the highest-scoring in that category, earned a 79 percent favorability rating.


Its lowest mark was in the “checkout speed” category, earning just 36 percent. But that just means more people want to come to H-E-B, because it’s awesome, and one of the many things we love about Texas. One person loves it so much he (satirically) attempted to get one put in on Guadalupe where the Church of Scientology of Texas currently sits.

Other grocery store chains in the Top 15 include Wegmans, Publix, Trader Joe’s, Hy-Vee and Aldi.

Author: Staff Writer

The Consumer Systems Application Support team maintains this wordpress blog to provide information and support for the CMG Media Websites and other digital publishing applications.

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